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EPP Support

If you have questions or need assistance on: Contact

Texas Educator Certification Examination Program

  • information
  • policies
  • resources

Pearson EPP Support
texas.support@pearson.com

Educator Profiles in the TEA Educator Certification Online System (ECOS)

TEA Help Desk
https://helpdesk.tea.texas.gov/hc/en-us opens in a new window

Reporting website—edReports

Technical Support
es-raproductsupport@pearson.com

Educator Preparation Programs opens in a new window

  • rules (e.g., TAC)
  • ECOS for Entities (green screen) support
  • reporting and accountability

TEA Help Desk
https://helpdesk.tea.texas.gov/hc/en-us opens in a new window

TEA Educator Preparation Programs
1-512-936-8400 (Option 5)

Certification opens in a new window

  • out-of-state or out-of-country candidates
  • additional certification-by-examination

Educator Testing opens in a new window
  • charter school testing
  • five-attempt test limit waiver information

TEA Help Desk for Texas Educators
https://helpdesk.tea.texas.gov/hc/en-us/categories/115000066407-Texas-Educatorsopens in a new window

TEA Certification
1-512-936-8400 (Option 2)

TEA Educator Testing
1-512-463-9039

How to advise candidates who have questions about:

  • testing account creation
  • registration
  • exam administration
  • appointment scheduling
  • score reporting

Refer candidates to the Texas Educator Certification Examination Program website for information
http://www.tx.nesinc.com/ opens in a new window

OR

Refer candidates to contact Pearson Customer Support
Find contact information on the Contact Us page