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Through your testing account on this website, you can:

  • Register and pay for an exam
  • Schedule, reschedule, and cancel testing appointments
  • Withdraw registrations for a refund

If you need additional assistance, contact the Texas Educator Certification Examination Program customer service:

Email: Send us a message
Phone: (800) 877-4599 or (413) 256-2898
Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: Check availability
Mail: Texas Educator Certification Examination Program
Pearson
P.O. Box 660
Amherst, MA 01004-9001
Submit Materials: Submit materials to Pearson

Through your testing account on this website, you can:

  • Register and pay for an exam
  • Schedule, reschedule, and cancel testing appointments
  • Withdraw registrations for a refund

If you have additional questions, contact the Texas Educator Certification Examination Program customer service:

Email: Send us a message
Phone: (800) 877-4599 or (413) 256-2898
Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: Check availability

On this website, you can:

If you have additional questions, contact the Texas Educator Certification Examination Program customer service:

Email: Send us a message
Phone: (800) 877-4599 or (413) 256-2898
Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: Check availability
Mail: Texas Educator Certification Examination Program
Pearson
P.O. Box 660
Amherst, MA 01004-9001
Submit Materials: Submit materials to Pearson

If you have already registered and scheduled your test appointment and need test center directions or other information about your test center, contact Pearson VUE:

Web: Test appointments: www.pearsonvue.com/tea opens in a new window
Includes chat and email
Phone: (800) 989-8532

Mon–Fri: 8:00 a.m.–8:00 p.m. Eastern time
Sat: 8:00 a.m.–5:00 p.m. Eastern time
Excluding local holidays, as posted on VUE's Customer Service page opens in a new window

Email: Send us a message
Phone: (800) 877-4599 or (413) 256-2898
Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays
Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays
(Automated Information System available 24 hours daily)
Live Chat: Check availability
Mail: Texas Educator Certification Examination Program
Pearson
P.O. Box 660
Amherst, MA 01004-9001
Submit Materials: Submit materials to Pearson

To request alternative testing arrangements:

  1. Review the Requesting Alternative Testing Arrangements section of this website.
  2. Register for your test.
  3. Submit your alternative testing arrangements request form, including all required documentation.

To reach the Office of Candidate Services:

  • Please submit your request via email and fully explain the details of your request.
  • Email address and password. You may update your testing account email address and password at any time through your account on this website. Note that your email address and password for your testing account on this site are separate from those used in your TEAL account. You must update your TEAL account in addition to your testing account if you want to update your email address and/or password in both systems.

    All other personal information. Changes to all other personal information, including your name, date of birth, and mailing address, must be made in your TEAL account. Learn more about correcting or updating your TEA educator profile opens in a new window.

    Feel free to contact us with your testing-related questions by any of the methods described below.

    If you have comments about a test center or the conditions under which you took a test, please submit your comments in an email to Pearson no later than seven days after your test session.

    Email: Send us a message
    Phone: (800) 877-4599 or (413) 256-2898
    Mon–Fri: 7:00 a.m.–7:00 p.m. Central time, excluding holidays
    Sat: 8:00 a.m.–4:00 p.m. Central time, excluding holidays
    (Automated Information System available 24 hours daily)
    Live Chat: Check availability
    Mail: Texas Educator Certification Examination Program
    Pearson
    P.O. Box 660
    Amherst, MA 01004-9001
    Submit Materials: Submit materials to Pearson

    If you are an educator preparation program (EPP) candidate and have questions about which exam(s) you need to take or about certification requirements, contact your advisor, the director, or certification officer at your EPP.

    If you have certification-related questions, such as applying for certification, requirements for out-of-state or out-of-country candidates, or additional certification-by-examination, go to the Texas Education Agency (TEA) Certification website opens in a new window.

    If you have testing-related questions, such as PACT or charter school testing, go to the TEA Educator Testing website opens in a new window.

    Live customer support will not be available during the following holidays:

    Jan 1, 2019
    Jan 21, 2019
    May 27, 2019
    Jul 4–5, 2019
    Sep 2, 2019
    Nov 28–29, 2019
    Dec 25, 2019

    Contact Pearson Customer Support for information about registration and the Pearson ePortfolio system:

    Email: Email communication form
    Ph: (413) 256-2889
    (866) 565-4872
    Available 8:00 a.m.–7:00 p.m. Central time, Mon–Fri, excluding holidays
    Live Chat: Check availability
    Mail: edTPA Program
    Evaluation Systems
    Pearson
    P.O. Box 660
    Amherst, MA 01004
    Submit Materials: To submit materials to Evaluation Systems

    Correcting or Updating Your Personal Information

    Email address and password. You may update your testing account email address and password at any time through your account on this website. Note that your email address and password for your testing account on this site are separate from those used in your TEAL account. You must update your TEAL account in addition to your testing account if you want to update your email address and/or password in both systems.

    All other personal information. Changes to all other personal information, including your name, date of birth, and mailing address, must be made in your TEAL account. Learn more about correcting or updating your TEA educator profile.

    Need help after hours? Review the ePortfolio tutorials and guides.

    For technical assistance with the Pearson ePortfolio system, contact Pearson Customer Support.

    Email: Email communication form
    Ph: (413) 256-2889
    (866) 565-4872
    Available 8:00 a.m.–7:00 p.m. Central time, Mon–Fri, excluding holidays
    Fax: (413) 256-7053

    For other program information, please contact Pearson's edTPA Support Coordinators for educator preparation programs for assistance.

    Email: edTPAEPPSupport@pearson.com
    Ph: (866) 613-3278
    Available 8:00 a.m.–4:00 p.m. Central time, Mon–Fri, excluding holidays

    For information about becoming an edTPA scorer, please contact Score edTPA.

    If your educator preparation program is using one of the integrated Platform Providers for edTPA, please refer to the following contacts for information:

    Chalk & Wire Contact: Chalk & Wire
    Email: support@chalkandwire.com
    Ph: (866) 949-6800 ext. 1
    Web: chalkandwire.com
    Digication Contact: Digication
    Email: edTPA-assessment@digication.com
    Ph: (888) 342-DIGI
    Web: digication.com
    Edthena Contact: Edthena
    Email: edtpa@edthena.com
    Ph: 855-EDTHENA x808
    Web: edthena.com
    Folio180 Contact: Interfolio
    Email: help@interfolio.com
    Ph: (877) 997-8807
    Web: folio180.com
    Foliotek Contact: Foliotek
    Email: support@foliotek.com
    Ph: (888) 365-4639 option 2
    Web: foliotek.com
    Lessoncast Contact: Lessoncast
    Email: edtpasupport@lessoncast.com
    Web: Lessoncast.com
    LiveText C1
    LiveText Via
    Contact: LiveText
    Email: Support@LiveText.com
    Ph: 800-311-5656
    Web: www.LiveText.com
    PASS-PORT Contact: ILAT, LLC
    Email: TPASupport@pass-port.org
    Ph: (877) 545-1405
    Web: pass-port.org
    RCampus Contact: Reazon Systems, Inc.
    Email: support@rcampus.com
    Ph: 949-222-2266 Ext 2
    Web: www.rcampus.com
    Sibme Contact: Sibme Support
    Email: support@sibme.com
    Web: help.sibme.com
    TaskStream Contact: TaskStream
    Email: tpasupport@taskstream.com
    Ph: (800) 311-5656
    Web: taskstream.com
    Tk20 Contact: Tk20
    Email: support@tk20.com
    Ph: (512) 401-2000, Monday–Friday 7:00 am–7:00 pm Central time
    Web: tk20.com
    TORSH Talent Contact: TORSH Talent
    Email: support@torsh.co
    Web: www.torsh.co

    Interested in becoming an edTPA integrated platform provider?

    If you are an educator preparation program (EPP) candidate and have questions about which assessment you need to take or about certification requirements, contact your advisor, the director, or certification officer at your EPP.

    If you have certification-related questions, such as applying for certification, requirements for out-of-state or out-of-country candidates, go to the Texas Education Agency (TEA) Certification website opens in a new window.

    Live customer support will not be available during the following holidays:

    Jan 1, 2019
    Jan 21, 2019
    May 27, 2019
    Jul 4–5, 2019
    Sep 2, 2019
    Nov 28–29, 2019
    Dec 25, 2019